This will doubtless be the least read page on the website, but due to obligations of which you are now massively bored of and have been clogging up your inboxes, we are required to write and publish this on our website. Unsurprisingly we have very little information on you other than that necessary to process and send out your order, we don’t share it with anyone and we only keep stuff as long as we need to.
However if you’d like to see the heavily summarised version and many hours of work (where we earned no money) to confirm all this, complete with links to a whole load of other privacy policies from the third parties we use, read on…
Currently the shop is hosted on Etsy. To process your orders through Etsy we receive your order details, name, address and (currently) email address, and sometimes the name and delivery address of someone else if you are ordering it to be sent elsewhere. We primarily contact you through Etsy, but very occasionally will try to reach you via email if we need to get in touch with you and you have not responded via Etsy.
If you have contacted us directly we have your name and email address. If you’ve place an order, we then have your address for delivery, and if different, your address for invoicing. If you provide us with it, we may have your phone number too. We’ll use these to contact you about your order, and whilst we’d love you to order from us again we won’t be using any of this information to bug you in the future unless you say it is OK. Some of you, we meet in the pub and know what you drink, we retain this information (mentally) so we know what to buy you the next time it is our round. We retain invoices and the details on them as required by law for seven years.
To send you your order we may share your personal information with various couriers and the Royal Mail when we use their online systems. If we don’t, you’re not getting your order. Which service we use depends upon the size and weight of your parcel, where it’s going and when it’s required – and also changes in prices. The information we share is your name and address, and occasionally your telephone number if so provided.
Whilst this is in no way a recommendation, you may be interested to know such things as plugins exist for your browser to block these cookie pop ups. If you think this may be of interest, Google is your friend here.
Access to your personal information
So, as you can see, we really do have very little personal information about you. But you do have the right to see quite how little we have by requesting your info by getting in touch.
Despite the somewhat glib appearance of this policy, we very much take the privacy and security of any personal information very seriously and have spent a considerable amount of time identifying the different information we have, the ways we store it, our security and the third parties we use to process your information and will continue to do so. Our business depends on it.
24 May 2018